In the event that you no longer need the travel requested, it is essential to cancel the reservation in advance, by calling the toll-free number 800 070 166 (free from a fixed network), in order not to create disservices to other customers and avoid unnecessary travel. The repeated absence of the applicant at the stop involves exclusion from subsequent bookings.
By boarding the bus, the user must be in possession of a suitable and valid travel document issued by the Company or documentation certifying admission to free movement on buses according to current legislation.
The travel ticket is personal and cannot be transferred and must be canceled during the ascent (*), shown to the driver and kept intact and recognizable for the entire duration of the route and up to the descent stop, as well as exhibited at the request of the security staff.
All season tickets, with the exception of the annual student season ticket, must always be accompanied by a valid identification card, the number of which must be indicated on the season ticket by the season ticket holder.
(*) Annual passes must not be canceled – Weekly, monthly and quarterly passes must be validated the first time they are used.
Passengers without a regular travel document, with an invalid or counterfeit travel document, without an identification card or with an expired identification card or who in any case commit tariff evasions and / or travel irregularities, are subject to the payment of an administrative penalty by the Lombardy Regional Law n. 6 of 04/04/2012 and subsequent amendments and additions.